Question 1

Does it hurt?

Accepted Answer

Most clients find no pain to mild discomfort. We numb with lidocaine for every procedure both before and during your service for continued comfort. Before your appointment begins, your specialist will assess you skin and your pain tolerance to determint the numbing type and time needed to keep you comfortable.

Question 2

How long will it take?

Accepted Answer

It is so important to think LONG TERM when it comes to your skin and aesthetic goals. We want you to wake up as confident as possible for years to come. This means working with your skin, not against it.
 
Each appointment will average 2-4 hours, sometimes longer. This allows time for a thorough consultation, design and application with sufficient numbing. Everyones skin is different and it is normal for your first appointment with us to take longer while your specialist is assessing and testing your skin, finding your shades and answering any questions you may have. 
 
We suggest not planning any special events, meetings or appointments close to your SkinSpace appointment so you can relax while your services are completed and focus on aftercare afterwards.

Question 3

Deposits

Accepted Answer

All appointments require a deposit of $100 or 10% of the service price - whichever is higher. Deposits are non - refundable and transferrable when your appointment is rescheduled at least 48 hours before your appointment time. Your deposit is applied to your total on the day of your appointment.

Question 4

Refunds

Accepted Answer

There are, under no circumstances, refunds on services already rendered. Our services rely heavily on client aftercare and skin type. They are similar to tattoo and aesthetic treatments and are not guarenteed or completely predictable.
 
Our style of cosmetic tattoo, however, can be adjusted slightly to get the results you desire. Our specialists use their experience, education and the highest quality products in the world to provide services to the best of their ability. Simply speak to your specialist about your results and we will work with you to make you a forever client.

Question 5

Brow Corrections vs Removal

Accepted Answer

Brow Tattoo Removal
A saline formula is used to soften skin while removing existing pigment. The darker your tattoo, the longer it will take to remove it completely. Each session takes 2 hours after which your brow area will darken, scab and shed. You must wait at least 4 weeks between sessions. The average client needs 6-8 sessions for complete removal. 
 
Brow Correction without removal 
Owner Shaena Santana specializes in brow neutralization, shape correction and color correction. Candidates can skip the process of removal and have their brows corrected in one day. Using advanced theory and technique, your uneven, discolored and dark brows CAN be corrected without removal. Altough up to 3 touch ups 1 month apart may be required, the overall shape, color and facial balance will be improved after your first appointment. Some candidates may require 1- 4 removal sessions before qualifying for corrections. 
 
A consultation will determine whether you are an ideal candidate for brow corrections or removal.

Question 6

Late Policy

Accepted Answer

If a client arrives within 30 mins of their appointment start time, their specialist wil do their best to accomodate them within the time allotted. For arrivals past 30 minutes past the start time, clients will be asked to reschedule. No call, no shows will forfeit their deposit and have to reschedule through our online booking site.

Question 7

Cancellation Policy

Accepted Answer

Cancellations must be made at least 48 hours prior to appointment for deposit amount to be transferrable.

Question 8

Is it a tattoo?

Accepted Answer

Semi permanent makeup, overall, is a tattoo. The difference is in the depth, tools and pigments used as well as the overall technique. We work in the inner layers of the outer layers of the skin, while a traditional tattoo is much deeper, in a part of the skin called the epidermis. Because of the superficial application, healed results are more true to color, detailed and soft than a traditional tattoo and need touch ups between 9 and 24 months apart, depending on activity level and skin type.

Question 9

What is "Full Face""

Accepted Answer

We consider a client a "full face" client when they have eyebrow, lip and lashline enhancements. These clients have a drastically shorter morning routine and signature, professionally designed makeup every day.

Question 10

Choosing your new look / Where to start

Accepted Answer

Every appointment starts with a consultation. Let us make it simple for you, book your appointment, fill out the forms on the client intake page of our website and come into your appointment dressed comfortably and we will do the rest! You may bring in pictures or examples of your favorite brows or eyeliner or lip color. 
 
Visit our booking page to start now.

Question 11

What colors or pigments do you have?

Accepted Answer

We will customize your shade and never use black pigment on any skin tone. Your pigment will best suit your brow hair color and skin tone. Shades can be adjusted slightly with hair color changes over time!
 
Lip shades can be made to match your favorite lipstick or color.
 
Eyeliner is usually black or gray. we have green, misty green and blue stardust eyeshadoow.
 
Welcome to true 24/7 makeup. Organic options available.

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